Stephen Wicary, a Bloomberg News editor in Ottawa, took to Twitter after Cubana Airlines lost track of his beloved dog. Bruno was supposed to fly from Cuba to Canada in cargo on Saturday to join Wicary, who lived in Cuba for three years.
But Bruno didn't arrive in Montreal on the flight he was supposed to be on, and airport staff in Cuba thought he may have been sent to Toronto instead.
Bruno update: No one knows anything. Sent friend to Varadero airport; staff there say he left. Possible he was put on TO flight mistakenly.
— Stephen Wicary (@wicary) June 14, 2015But a search for Bruno at Toronto Pearson turned up no sign of the lost dog.
Hi @wicary, we searched the baggage area with Cubana’s ground handlers. Unfortunately, there is no dog that matches Bruno’s description. 1/2
— Toronto Pearson (@TorontoPearson) June 14, 2015So Bruno has been in his crate for more than 16 hours now. If he's not @TorontoPearson, then someone in Varadero is lying. 4/
— Stephen Wicary (@wicary) June 14, 2015We feel helpless, powerless and heartbroken. And sickened by the failings in the air transit system that have allowed this to happen. 6/6
— Stephen Wicary (@wicary) June 14, 2015Finally, nearly 18 hours after Bruno was put in his travel crate, he was located.
It turned out the dog had travelled all the way to Montreal and then back to Cuba.
NEWS: Bruno is in Santa Clara. He was in fact on the flight to Montreal, but wasn’t taken off because of flat-out incompetence. 1/
— Stephen Wicary (@wicary) June 14, 2015Bruno will be apparently arriving in Montreal at 4 pm today. He has been given water but they don’t want to walk him for fear he’ll bolt. 2/
— Stephen Wicary (@wicary) June 14, 2015ADDENDUM: @aeroportsmtl, you'll be receiving a complaint about a baggage reps who allowed our dog to be left on plan and sent back to Cuba.
— Stephen Wicary (@wicary) June 14, 2015Bruno's plight caught the attention of plenty of pet owners on Twitter.
As someone whose cats once spent more than 45 hours in transit (instead of 22) due to an airport handling error, I know how @wicary feels.
— Graham Green (@gngreen) June 14, 2015Man, @wicary's experiences are distressing for anyone who's ever flown with a pet. Forgotten in cargo and then SENT BACK?
— Lindsey Wiebe (@lindseywiebe) June 14, 2015I'm never letting a pet fly after hearing what @wicary is going through.
— Emmett Macfarlane (@EmmMacfarlane) June 14, 2015Safe journey home, Bruno.
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